Returns

 

We are sure you will love your new product(s) but, if for any reason, you feel you need to send it back, please do not return product(s) to us without contacting us first, we do not accept liability for any items returned to us without authorisation. Contact our customer service team at info@showery.co.uk or email using our contact us form.

To return any non-customised product(s) please do so within 30 days (from day of delivery) and we will be happy to refund the money, please note that by 'refund' we mean the purchase price of the product. The delivery charge will not be refunded as this would have been paid to the courier for the services rendered.

Return postage and packaging costs are non-refundable. Please keep proof of postage in case it gets lost on the way to us. Please ensure return product(s) are in their original packaging and returned in the same condition that you received it.

Item(s) received are defective/incorrect/damaged

Please contact us within 7 days from receiving your order if you received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs or video of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.

Cancellations
Should you wish to cancel your order please contact as soon as possible at info@showery.co.uk

 

If your order has already left our warehouse for delivery to you, unfortunately we can’t amend the order. Please follow our returns procedure in the event of any unwanted products.

Amend Your Order 
If you'd like to add product(s) to your order, change details of your delivery address, remove items from your order or cancel it completely, please email our customer service team at info@showery.co.uk as soon as possible. Please have your order number ready to quote where possible.

If your order has already left our warehouse for delivery to you, unfortunately we can’t amend the order. Please follow our returns procedure in the event of any unwanted products.